Terms & Conditions
The following are the general terms and conditions for Singing In… musical holidays:
BOOKING AND PAYMENTS
The deposit is £100 or 25% of the cost of the holiday if that is greater
The preferred payment is through bank transfer
Invoice and confirmation will be sent to your email address
The balance must be paid not less than12 weeks prior to the start of the holiday
Bank details for BACS transfer will be sent to your email address
CHANGES AND CANCELLATIONS
You may cancel your booking at any stage, provided you do so in writing
You should ensure that you purchase travel insurance at the time of booking, covering this eventuality
If you or any of your party are unable to take up your booking due to any of the following Covid-19 reasons our cancellation charge will be limited to £100 or 25% of the cost of the holiday if that is greater:
- If you or one of your party have tested positive for Covid-19 and are receiving treatment or are within the isolation period at the date of the event
- If you or one of your party have been contacted by NHS Test and Trace and advised to isolate and the event is within the timeframe for which you have been advised to isolate.
- If you or one of your party are awaiting the results of a Covid-19 test at the date of the event.
For any cancellation reason not listed above, our normal cancellation charges will apply.
More than 70 days before start date: deposit only (£100 or 25% of the holiday cost as applicable)
70-31 days before start date: 65% of total holiday cost
30 days or less before start date: 100% of total holiday cost
For the avoidance of doubt, we regard a request to change dates as a cancellation of the original musical holiday booking.
We reserve the right to amend or cancel if, for whatever reason, we are unable to deliver the agreed event. In these circumstances we will endeavour to give as much notice as possible. If we cancel, our liability will be limited to returning any payment already made by you.
Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by or you otherwise suffer any damages or loss as a result of force majeure.
In these Terms and Conditions, force majeure means any events which we could not, even with all due care, foresee or avoid. Such events may include war or threat of war, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.
SINGLE ROOMS AND SUPPLEMENTS
There is a single room supplement in all our venues. If you particularly wish for a single room, we are normally able to provide one for you at the supplement price listed.
All party members must be covered by insurance before setting out on holiday. This must cover you fully against the cost of cancellation by you, personal accident, medical care and repatriation should you become too ill to continue with the holiday.
BEHAVIOUR AND DAMAGE
We expect you and your party to maintain reasonable levels of behaviour at our venues and on any trips organized as part of the musical holiday. If any member of your party is asked to leave due to unreasonable behaviour, no refund will be due. You will be held liable for the costs of any damage or loss caused by your party.
All our venues are non-smoking establishments.
If you have any special requests, for example dietary requirements, allergies, etc. you should inform us of such requests either at the time of booking or as soon as possible so we can discuss these with you and make any necessary arrangements. We will always do our best to accommodate such requests but be aware that we cannot always guarantee that such requests will be met. Furthermore, we have no liability to you if such requests are not met.
If you or any member of your party have any medical problems or disabilities that might affect the holiday, please tell us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements. In any event, you must give us full details in writing at the time of booking. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we reserve the right to decline their reservation or, if full details are not given at the time of booking, cancel when we become aware of these details.
We will use your contact details to send you information relevant to your booking. We will ask for your consent to send you information about Singing In… events in the future.
We may use photographs of participants for publicity purposes, including on our website, unless you request us not to do so.